What is a free diagnostic?
“Diagnostic” is the word professional technicians use to mean “to discover problems.” The word comes from ancient Greek, and shares a root with “diagnosis.”
A free diagnostic is when we look at your technology and, at no charge to you, find out what is specifically causing it to not work (or to work incorrectly), and outline what is needed to get the device back into top working order.
We are always fully transparent in this process; if it would be less expensive to simply get a new device, we’ll tell you. If the fix has the potential for complications, we’ll tell you. You’ll also know going into any repair exactly what the costs of parts and labor will be.